Privacy Policy

Frank H Mann (Torquay) Ltd ("we," "us," or "our") is committed to protecting and respecting your privacy. We are the data controller for the personal information collected through https://www.fhmann.co.uk. This Privacy Policy explains how we collect, use, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We may collect and process the following data about you:

• Identity Data: Name and title.
• Contact Data: Billing address, delivery address, email address, and telephone numbers.
• Financial Data: Payment card details (processed securely via our third-party payment providers).
• Transaction Data: Details about products you have purchased from us.
• Technical Data: IP address, browser type and version, time zone setting, and operating system.

We use your data to:

• Fulfil and deliver orders placed through our website.
• Manage your account and provide customer support.
• Comply with legal and regulatory obligations.
• Send you marketing communications if you have opted in to receive them (you may opt out at any time).

Under the UK GDPR, we rely on the following legal bases:

• Performance of a Contract: To deliver the goods you have ordered.
• Legal Obligation: To maintain financial records for tax purposes.
• Consent: Where you have explicitly agreed to receive marketing emails.
• Legitimate Interests: To improve our website and provide a secure service.

We do not sell your personal data. We only share information with trusted third parties to perform specific functions, such as:

• Delivery Couriers: To deliver your orders.
• Payment Processors: To securely handle transactions.
• IT Service Providers: To maintain our website and email systems.

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. We limit access to your personal data to those employees and partners who have a business need to know.

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements (typically six years for financial records).

Under UK data protection law, you have the following rights:

• Access: The right to request a copy of the personal data we hold about you.
• Correction: The right to request that we correct inaccurate information.
• Erasure: The right to request that we delete your data in certain circumstances.
• Object/Restrict: The right to object to or restrict the processing of your data.
• Data Portability: The right to request the transfer of your data to another service.

Our website uses cookies to distinguish you from other users and to keep track of the contents of your shopping basket. For detailed information, please refer to our Cookie Policy.

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Frank H Mann (Torquay) Ltd
Longpark, Newton Road,
TQ2 7AL
Phone: 01803 613 193
Email: sales@fhmann.co.uk

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO.

Last Updated: 30 January 2026